Example
My insurance claim was denied. What should I do?
Turn a frightening denial into an understandable reason, a deadline you confirm, and a response you control.
Your situation
A fictional situation: You have a denial letter and a pile of documents. Start with the letter: what does it say is missing, excluded or disputed? A useful first step is to make that reason understandable without assuming the insurer is right or wrong.
How Ava can help
Make the stated reason understandable, organize the evidence you have, and prepare a response.
What stays together
The denial letter, policy references, supporting documents, verified dates and copies of your responses.
Available today and limits
Available now in invite-only early access: Ava can help you understand the letter you provide and draft a response for your review. Cards, Documents, Checklists, files and Card Chat keep the record together. Ava does not invent an appeal deadline, guarantee a reversal, represent you, file a claim or contact the insurer in this example.
See the detailed walkthrough
A useful next step
Ava can help identify questions the letter leaves unanswered and draft a request for clarification or a response based on the evidence you supply. Confirm the applicable process and dates with the notice, insurer or a qualified adviser. Keep the version you actually send and any reply on the same Card.
What stays with the work
The denial letter, policy references, supporting documents, verified dates and copies of your responses.
Superboard is the Board view inside You.one. Give this situation a Card when you want to return to it. Keep the relevant conversation, documents, decisions and next steps together.
You stay in charge
Ava does not invent an appeal deadline, guarantee a reversal, provide legal representation or file or contact the insurer for you in this example. You review the facts and decide what to submit.